Debra DeCapite

Sr. Project Coordinator
University Hospitals Health Systems, Construction Services

This is a letter of recommendation for R.L. Hill Management, Inc. who we employed to renovate the UH Customer Service Center at 20800 Harvard Rd., Highland Hills, OH which is still in progress and is a large scale renovation project.

As a Sr. Project Coordinator I must rely on a Construction Project Manager who looks out for the interest of the institution but also works to remove the multiple loose ends and questions that can cause confusion, cost overruns and a delay in schedule. For the Customer Service Center Project I have Phil Ozan as my Project Manager. Phil Ozan not only is extremely knowledgeable, very professional but always has a kind word to say to everyone. His excellent communication skill keeps everyone informed of all aspects of the project.

The Hill Management Team utilizes excellent project management skills to problem solve any issue that arises during the project. I find them to be very honest and straightforward on all issues with the project which aids me to make decisions to keep the project moving forward.

William Basich is the Superintendent on the Project and he is very detailed oriented and facilitates to the numerous sub-contractors on the job all of day to day details to keep the project on time, on budget and on schedule.

I have worked several projects with R.L. Hill Management, Inc. and find this construction team to be one of the best in Cleveland. They are efficient, work hard to keep the project in-line and are excellent in communication. This is a great experience for me to work with such a professional group of contractors!
I would definitely consider them for another UH project! It will be done to exact specifications, on time, and on budget! Please feel free to contact me for any further recommendations on R.L. Hill Management, Inc. My cellular is 216-970-2372.

Chantel Wilcox

Program Manager
Langston Hughes Community and Health Education Center

Please be advised that I am writing this letter on behalf of the Cleveland Clinic and Langston Hughes Community Outreach team. We would like to personally commend the R.L. Hill Management, Inc. and the CBRE team on a job well done on the installation and completion of the mammography unit and suite this summer.

I have worked through several construction projects in the 11 years I have been with Cleveland Clinic but have never met a more professional, accommodating and friendlier group. In the beginning I was very unsure that this would be completed in time for our inaugural kick off but not only was it completed, it was completed in the most efficient and undisruptive manner. We were often communicated to regarding any changes and updated on progress keeping us in the loop. Programming and patient care was never interrupted or compromised. We began to look at the team as "one of us" as we became on a first name basis. Phillip Ozan was an excellent lead on this project along with great project management from Brian Chung. We appreciate your leadership on working with the different entities internally and externally to ensure that the project ran seamlessly. We also appreciate Raphael Hill for coming in for a final follow up visit. Our team viewed this as a personable touch and was well received. You all delivered excellent quality service!

I can't say enough about this team. The suite and the unit are impeccable. We, FRDC, and the community are very grateful to you all for working extremely hard to ensure the successful and timely completion of this project as we are now able to provide a service that was not available before.

Mark W. Destino

Resident Operations Manager
Ronald McDonald House of Cleveland, Inc.

Please be advised that R.L. Hill Management, Inc. successfully worked on and completed a kitchen remodel at the Ronald McDonald House of Cleveland and also was the prime contractor that oversaw the construction of the Ronald McDonald House Family Room facility at MetroHealth Hospital. This company worked diligently to complete both projects on time and they were sensitive to our needs as well as our client's needs.

I recommend R.L. Hill Management and hope to work with them again in the future.

Thomas Rockwell, Ed D.

Educational Service Center of Lorain County

There are several reasons for recommending the employment of R. L. Hill Management, Inc. First, they have an excellent reputation and their commitment to our renovations was commendable. In addition, they were very client centered. By that I mean if we had a problem or concern they attended to it immediately and in a professional manner. The entire three month project was completed while our building was open for business. This required special attention to noise levels and cleanliness while completing their work in a timely manner.

The entire project was completed ahead of schedule and on budget. The lines of communication between the ESC and R. L. Hill Management, Inc. were also open and responsive. Leadership personnel from their company that were assigned to our project and available whenever we needed them.

I recommend R. L. Hill Management, Inc. without reservation. Should you have any specific questions, please feel free to contact me at your convenience.

Melanie J. Boyd, RA, LEED AP

Senior Architect, Project Manager
Cleveland State University

R. L. Hill Management, Inc. was hired by Cleveland State University in the Spring of 2009 to be the Lead Contractor for CSU's Recreation Center - Locker Room Renovation project. The scope of this project was to reconfigure the family dressing room and expand the existing men's locker room providing more locker space to ease the Center's growing demand.

The work included demolition of existing walls, building new walls and installing new ceilings. This project also included providing new mechanical, electrical, and plumbing systems. Great care was taken to protect the existing conditions as well as match existing finishes, ultimately resulting in making the new areas appear as if they were a part of the original construction.

During the construction project R. L. Hill Management, Inc. provided the expertise to make this project run efficiently and without incident. I therefore have no problem recommending them and look forward to the pleasure of working with them again.

Margaret Hewitt

Vice President, Construction
University Hospitals

I would like to thank you and your company for the time and effort you put into mentoring the students in the first ACE Mentor Program in the Cleveland Public Schools, it was a success.

It was wonderful to see how far the students have come over the past year; they did a great job on the design and construction of their projects thanks to you. The time, instruction and guidance you donated helped make the entire program a success.

The students seemed very eager and excited about presenting the projects they designed, and because of your support the entire event was success.
Thank you for all of your efforts.

Mark Dent

Vice President and General Manger
Turner Construction Company

I have had the pleasure of knowing Ralphael Hill, owner of R.L. Hill Management, Inc. for 3 years. Since knowing him and his company he has successfully completed several projects for our firm and continues to make positive and progressive steps to better his company. Ralphael and his team have shown a strong level of integrity and sincere willingness to do their best to provide and quality service.

I not only recommend him and his company, but look forward to continuing our business relationship with them in the future.

Don K. Dreier

Executive Vice President
Donley's, Inc.

I first met Ralphael Hill shortly after he left Bowling State University almost 20 years ago. Since then I have watched him grow as a construction professional and business owner. You will be pleased to know that R.L. Hill Management, Inc. and Donley's have a Mentor Proégé agreement through the Construction Employers Association. This has afforded our firms to work directly together on the East Bank Flats project and indirectly together on the VA parking garage. Ralphael and his firm are a growing company with a good reputation and I recommend him as potential contractor on your upcoming projects.

Jon Ferrell

Vice President of Business Development
The Albert M. Higley Co.

My name is Jon Ferrell, and I am Vice President of Business Development at The Albert M. Higley Co. Although we have not met directly, I am involved to some degree in all of our pursuits for Kaiser Permanente, as our firm is one of your pre-approved preferred suppliers of construction services.

I am writing this letter on behalf of R. L. Hill & Associates with whom our firm has had a mentor-protégé relationship for the last three years. In that time, we have pursued several projects together. His firm is currently serving as associate construction manager with us on a new $15 million medical office building for Huron Hospital, and a $7 million complete renovation of the Rock and Roll Hall of Fame and Museum. He is also part of our team for the new State of Ohio Behavioral Healthcare Hospital, which should begin in construction in 2012.

We created our own mentor-protégé program in an attempt to identify diverse firms that share our reputation for integrity and are committed to establishing the financial and professional controls necessary to achieve excellence. Ralphael has continued to exceed our expectations. By continually strengthening his technical background in carpentry and pursuing relationships with private clients like Kaiser, he is achieving differentiation among his peers.

I offer my recommendation with no reservations. I would be happy to provide more details in a direct meeting or telephone conversation. We plan to renew and extend our mentor-protégé agreement with his firm in 2011.

Tom Laird

Senior Vice President, Regional Manager
Gilbane Building Company

Please note that I have known Ralphael Hill, owner of R. L. Hill Management, Inc. for 3 years. Since knowing him and his company he has successfully worked on and or completed several projects for our firm. He and his company are very conscientious and have shown a sincere willingness to do their best to provide a quality service.

I not only recommend him and his company but look forward to continuing our business relationship.

Alan Hazzard

Retail Property Manager
KeyBank National Association

R.L. Hill Management Inc. was selected as Gilbane Building Company's general trades sub-contractor for the renovation of KeyBank's branch at 3601 Chester Avenue in Cleveland, Ohio. The Branch Modernization Program involved the challenge of renovating an existing building (interior and exterior) without negatively affecting the daily operations of the branch. Most work was completed during evening and weekend shifts to minimize disturbances to KeyBank's clients and staff.

R. L. Hill Management was responsible for several major components of the project including: replacing the brick and window exterior wall; constructing new offices; laying flooring; coordinating with electrical and mechanical contractors; and installing manufactured components of the branch (teller line, hearth, cabinets).

Throughout the project, R. L. Hill Management communicated very effectively with all parties, and they were particularly responsive to the security and staff needs. Change orders and inventive solutions were required as construction progressed. R. L. Hill Management was both adaptable and amenable in these circumstances. In conclusion, the bank's clients and staff are very pleased with the contractor's support, flexibility, and the quality of their responsiveness.

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